Favorite Aunt

SHIPPING INFORMATION:

Shipping is free over $100 order purchase. Anything under $100 is a flat rate of $7.99 via USPS or UPS 3-7 business days. Expedited Shipping is $22.00 2-3 days. .

RETURN POLICY:

BRING TO THE STORE

• Take your items directly to SOCIETY (3100 Village Plains Blvd, Franklin TN) for a full refund (less shipping) within 30 days of purchase for a refund. 
• Refunds can be expected in 5-7 business days.

SEND BY MAIL

• Start your return online by emailing customerservice@societyfranklin.com
• Returns are FREE if submitted within 15 days of receiving, tags are still attached. 
• Ship your items with a prepaid USPS or UPS shipping label that we'll email to you to print at home. Shipping is not refundable, Im sorry. 
• Returns are processed in 10-14 business days and refunds can be expected 5-7 business days after processing.

We want you to love what you purchased from SOCIETY. We know things happen and items need to be sent back sometimes. We would be happy to help you find something you love! Please submit an email to customerservice@societyfranklin.com and let us know how we can help.

We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 72 hours of delivery. 

Please see our requirements and procedures below:

• Returns for ONLINE PURCHASES- We offer refunds to original form of payment or you can exchange for another item. Online returns must be submitted via customerservice@societyfranklin.com within 30 days of purchase. . 
• Size Exchanges- Once your return is received in our warehouse, we will process and ship your size exchange with no additional cost! We ask that you please email us and indicate the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit  or a refund (less shipping) for the amount of the purchase sent to the email provided at checkout.
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. Orders made during a Power Hour sale are always FINAL SALE.

We're happy to help! Contact us here.